Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  in its original packaging. You’ll also need the receipt or proof of purchase and reason for return. 

To start a return, you can contact us at shopstraubreys03@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopstraubreys03@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Straubrey's doesn't do money back refunds- In the case of sending an item back we can give you several options from; revision & reshipment, store credit, or free revision of any of your own personal items that you've outgrown or has stains (condition permitting)